FAQ
Welcome to the Moxei Frequently Asked Questions section. Here, you will find clear, honest, and helpful answers regarding our products, payments, shipping guidelines, and return processes for the US market.
GENERAL QUESTIONS
Q: What is Moxei?
A: Moxei is an online premium store specializing in sleek, minimalist, and highly versatile bags and daily lifestyle accessories. Our products are meticulously crafted to blend effortless contemporary fashion with everyday functional organization.
Q: How can I contact customer support?
A: You can easily reach our dedicated customer service desk via:
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Email: info@moxei.shop
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Phone: +1 319-532-5405
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Business Hours: 9:00 AM – 4:00 PM (Monday – Friday) EST We prioritize all customer inquiries and typically respond within 12–24 business hours.
ORDERING & SHIPPING
Q: Do you ship internationally?
A: No. To maintain the highest quality of service and fastest shipping speeds, Moxei exclusively ships within the United States. We do not cater to international addresses at this time.
Q: What are your shipping costs?
A: We offer two transparent shipping methods at checkout:
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Standard Shipping: 100% Free Shipping on all orders across the USA.
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Urgent Delivery (DHL Express): Available for expedited orders at a fixed flat rate of $8.99 USD.
Q: What is your estimated delivery time?
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Handling Time: 1 – 2 business days (Monday to Friday).
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Transit Time: 7 – 8 business days (Monday to Friday).
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Order Cut-Off Time: 4:00 PM (EST) Eastern Standard Time.
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Total Estimated Delivery: 8– 10 business days.
Q: What payment methods do you accept?
A: We accept secure, fully PCI-compliant payment gateways processed strictly in U.S. Dollars (USD):
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Credit/Debit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club.
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Digital Wallets: Apple Pay and PayPal.
RETURNS & REFUNDS
Q: What is your return policy window?
A: We accept return requests within 15 days of delivery for items that are unused, unworn, and in their original packaging with all tags attached.
Q: Is there a strict deadline for refunds?
A: Yes. Under no circumstances will returns or refunds be accepted, processed, or entertained after 15 days from the delivery date. This is a strict policy with no exceptions.
Q: How long does it take to receive a refund?
A: Once your return package is received and inspected by our team, approved refunds are credited back to your original payment method within 10 business days.
Q: Do you charge a restocking fee?
A: No, Moxei does not charge any restocking fees for returned items. However, customers are responsible for return shipping costs unless the product arrived damaged or defective.
CONTACT INFORMATION
If you have any further questions or require real-time assistance with an active order, feel free to reach out:
Business Name: Moxei
Phone: +1 319-532-5405
Email: info@moxei.shop
Business Address: 5542 Shamrock St, Houston, TX 77017, United States
Business Hours: 9:00 AM – 4:00 PM (Monday – Friday) EST