Shipping Policy

Effective Date: June 3, 2026

Thank you for choosing Moxei. We are committed to delivering your orders with care and efficiency. By shopping at moxei.shop, you agree to the following shipping terms.

1. USA EXCLUSIVE SHIPPING

Please note that we only ship within the United States. At this time, we do not cater to international destinations outside of the US to ensure the fastest and most reliable service for our domestic customers.

2. ORDER PROCESSING & TRANSIT TIMES

Our goal is to get your order to you as quickly as possible. Please note our operational hours are Monday to Friday.

  • Handling Time: 1 – 2 business days.

  • Transit Time: 7 – 8 business days.

  • Order Cut-off Time: 4:00 PM (EST) Eastern Standard Time.

  • Total Estimated Delivery: 8 – 10 business days.

Note: Processing and delivery times may vary during peak seasons or promotional events.

3. SHIPPING COSTS & EXPEDITED DELIVERY

We offer transparent shipping rates so you know exactly what to expect at checkout:

  • Standard Shipping: 100% Free shipping on all orders across the United States.

  • Urgent Delivery (DHL Express): Available for urgent orders at a flat rate of $8.99 USD, displayed clearly at checkout before you finalize your payment.

4. DELIVERY METHODS & TRACKING

We partner with reliable carriers, including USPS, UPS, FedEx, DHL, and OSM. Every order includes a tracking number. Once your order is dispatched, you will receive a confirmation email with a link to monitor your package's journey.

5. CHANGE OF ADDRESS & CANCELLATIONS

  • Address Changes: Please contact us at info@moxei.shop within 12 hours of placing your order. We cannot change the address once the order is processed or shipped.

  • Cancellations: If you need to cancel, contact us immediately. Once an order is dispatched, it cannot be canceled and must be treated as a return (see our Refund Policy).

6. WRONG ADDRESS DISCLAIMER

Please verify your shipping details carefully. If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the full cost of re-shipping.

7. DAMAGED OR LOST ITEMS

If your parcel arrives damaged or tampered with:

  1. If possible, refuse delivery and inform the courier.

  2. Contact us within 48 hours at info@moxei.shop with photos of the damage and your order number. We will prioritize your case for a replacement or refund.

8. CONTACT US

If you have any questions, need help with your order, or want more information, feel free to contact us anytime.

Business Name: Moxei

Phone: +1 319-532-5405

Email: info@moxei.shop

Business Address:  5542 Shamrock St, Houston, TX 77017, United States

Business Hours: 9:00 AM – 4:00 PM (Monday – Friday) EST