Payment Policy

Last Updated: June 3, 2026

At Moxei, we are dedicated to providing a safe, secure, and transparent shopping experience. This Payment Policy explains how we protect your payment information and maintain the highest standards of security on moxei.shop.

1. SECURE TRANSACTIONS & ENCRYPTION

  • All transactions are conducted through secure, encrypted channels using SSL (Secure Socket Layer) technology.

  • This ensures that your payment and personal data remain private and protected throughout the checkout process.

  • We use advanced encryption to safeguard your details during transmission, preventing unauthorized access.

2. INDUSTRY STANDARDS (PCI COMPLIANCE)

Moxei fully complies with the Payment Card Industry Data Security Standards (PCI DSS).

Our systems are regularly monitored to ensure the highest level of security for your cardholder data.

We utilize Tokenization, meaning your actual card details are never stored on our servers, significantly reducing any risk.

3. ACCEPTED PAYMENT METHODS

We accept the following secure and trusted payment options for customers within the United States:

Credit/Debit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club.

Digital Wallets: Apple Pay, PayPal.

All transactions are strictly processed in U.S. Dollars (USD).

4. PAYMENT TERMS & AUTHORIZATION

Order Confirmation: You will receive a digital receipt via email immediately after a successful transaction.

Authorization: Payment is charged at the time of order placement. Orders are only processed and shipped after successful authorization from your payment provider.

Failed Transactions: If your payment is declined, please verify your card details, check for sufficient funds, or try an alternative payment method.

5. FRAUD PROTECTION

To protect our customers, all orders undergo automated fraud and verification checks. Moxei reserves the right to hold or cancel any order that appears suspicious until the transaction can be manually verified.

6. REFUNDS & DISPUTES

Refunds: Approved refunds are issued to the original payment method. In compliance with our Return & Refund Policy, please allow up to 10 business days for the credit to officially appear in your account.

Disputes: If you experience any billing issues or unauthorized charges, please contact us first at info@moxei.shop so we can resolve the concern promptly before a dispute is filed.

7. CONTACT INFORMATION

If you have any questions regarding payments, billing, or secure checkout, feel free to contact us anytime:

Business Name: Moxei

Phone: +1 319-532-5405

Email: info@moxei.shop

Business Address: 5542 Shamrock St, Houston, TX 77017, United States

Business Hours: 9:00 AM – 4:00 PM (Monday – Friday) EST