Return & Refund Policy

Last Updated: June 3, 2026

At Moxei, we want you to love what you ordered. If you are not entirely satisfied with your purchase, we’re here to help. By shopping at moxei.shop, you agree to the following policies.

1. RETURN POLICY

RETURN ELIGIBILITY

We accept return requests within 15 days of delivery. To be eligible, the item must be unused, unworn, and in its original packaging with all tags and accessories included.

Non-returnable items: Final Sale products, personalized/custom-made items, and health/hygiene-related products that have been unsealed.

CRITICAL POLICY:  STRICT 15-DAY RETURN & REFUND DEADLINE

Please note: Under no circumstances will returns, exchanges, or refunds be accepted or processed after 15 days from the date of delivery. This is a strict policy with no exceptions.

RETURN SHIPPING COSTS

Customer Responsibility: Customers are responsible for paying the return shipping charges for changes of mind, incorrect size selection, or wrong product orders.

Moxei Responsibility: If the item was defective, damaged, or shipped in error, we will cover the return shipping costs.

No Restocking Fees: We do not charge any restocking fees for returned items.

HOW TO START A RETURN

  1. Email Us: Contact our support team at info@moxei.shop with your full name, order number, and reason for return.

  2. Approval: Once approved, we will provide a Return Authorization Number (RAN) and the return address.

  3. Ship: Securely pack your item and include the RAN inside. We recommend using a trackable shipping method.

2. REFUND POLICY

REFUND PROCESS & TIMING

Once we receive and inspect your returned item (usually within 2–3 business days), we will notify you of the approval or rejection of your refund.

Timeline: Approved refunds will be processed back to your original payment method within 10 business days. It may take a few additional days to reflect on your bank statement depending on your financial institution.

Shipping Charges: Original shipping charges are non-refundable.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery at info@moxei.shop. Please provide:

  • Your order number.

  • Clear photos or videos of the issue.

    We will arrange a replacement at no cost or issue a full refund.

3. EXCHANGES & CANCELLATIONS

Exchanges: We do not offer direct exchanges. Please return your original item within the 15-day window for a refund and place a new order for the desired item.

Cancellations: Orders can only be canceled before shipment. Once dispatched, the standard return process applies.

4. CUSTOMER RESPONSIBILITY & ERRORS

  • Please double-check your order details (size, color, and address) before checkout.

  • Moxei is not liable for errors made by the customer during the checkout process.

  • If you notice an error immediately, please contact info@moxei.shop within 2 hours of purchase.

5. CONTACT US

If you have any questions, need help with your order, or want more information, feel free to contact us anytime.

  • Business Name: Moxei

  • Phone: +1 319-532-5405

  • Email: info@moxei.shop

  • Business Address:  5542 Shamrock St, Houston, TX 77017, United States

  • Business Hours: 9:00 AM – 4:00 PM (Monday – Friday) EST